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VPN BASICS
What can I do with a VPN?

EXPRESSVPN SUBSCRIPTIONS
Is ExpressVPN free?
How does the 30-day money-back guarantee work?
What do I get with my subscription?
How do I cancel my subscription?
Does ExpressVPN offer a lifetime subscription?
Why is ExpressVPN more expensive than other VPNs?
Will I be notified if my subscription is terminated?

ABOUT EXPRESSVPN
How many IPs do you have?
Do you log my data?
Is ExpressVPN safe?
Why should I choose ExpressVPN over other VPN providers?
What are ExpressVPN’s Terms of Service?

USING EXPRESSVPN
How do I sign in to my ExpressVPN account?
How do I install ExpressVPN?
Why doesn’t my ExpressVPN desktop app automatically update?
Why doesn’t my ExpressVPN app notify me that a new version is available?
What is the location picker?
Does ExpressVPN throttle my connection?
Can I delete my ExpressVPN account?

LIVE CHAT & TECHNICAL SUPPORT
I still have questions. How can I contact Live Chat Support?


What can I do with a VPN?

A VPN is a multi-purpose digital survival tool. You can use your VPN to:

Learn more about what a VPN can do.

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Is ExpressVPN free?

No. ExpressVPN is a premium VPN service, although a free trial is available for certain mobile devices.

Furthermore, all subscriptions come with a 30-day money-back guarantee, which means you can try us for a month with zero risk if you change your mind.

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How does the 30-day money-back guarantee work?

ExpressVPN is confident you will enjoy the world’s most reliable ultra-fast VPN. If for any reason you’re unhappy with your experience, you have a full 30 days to get reimbursed on any ExpressVPN plan you choose. Just get in touch with the ExpressVPN Support Team.

Read more about the 30-day money-back guarantee here.

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What do I get with my subscription?

Each subscription comes with access to all ExpressVPN apps and server locations. You can download ExpressVPN apps on as many devices as you’d like, or use the manual configuration instructions.

Learn more about the features available in every ExpressVPN subscription.

See setup instructions for ExpressVPN apps and manual configurations here.

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How do I cancel my subscription?

For instructions on canceling your subscription, please see here.

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Does ExpressVPN offer a lifetime subscription?

No. Providing a secure, fast, and reliable VPN service requires ongoing maintenance costs.

Lifetime subscriptions mean providers must deal with a lack of sustained revenue. They usually cope with this by using cheaper and less-secure infrastructure, selling user logs and IP addresses for extra income, or limiting technology upgrades and customer support to cut costs.

ExpressVPN is committed to protecting your online privacy and continually invests resources to ensure you get best-in-class service. For more on why there is no lifetime subscription for ExpressVPN, read the full blog post.

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Why is ExpressVPN more expensive than other VPNs?

Running a secure and ultra-fast network on the scale that ExpressVPN does is expensive. Unlike budget VPN providers, ExpressVPN invests in a better and more reliable platform to provide you with a superior and secure experience. ExpressVPN is still a great value and offers a 35% discount for customers signing up for a one-year package.

You can also take advantage of the ExpressVPN referral program and earn 30 free days for every friend you refer who signs up.

Learn more about the benefits of a premium, paid VPN.

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Will I be notified if my subscription is terminated?

ExpressVPN reserves the right to suspend or terminate services at any time, upon reasonable notice to you. Where applicable, your payment will be refunded to you.

For further details, you can refer to the ExpressVPN Terms of Service.

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How many IPs do you have?

ExpressVPN has thousands of servers in dozens of locations around the globe. Each location can have hundreds of servers, with each server containing thousands of IPs. Server availability varies according to the connection protocol chosen (Lightway, OpenVPN, or IKEv2). ExpressVPN does not specify the number of available IPs because that may change depending on demand and other factors.

For an up-to-the-minute list of all our locations, see here.

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Do you log my data?

ExpressVPN is a privacy-focused company that does not store activity logs or connection logs of our users. ExpressVPN does collect minimal information about the usage of our services in order to identify and address technical issues, but this information cannot be used to connect you to any specific activity or behavior.

For more details, you can read ExpressVPN’s strict policy to keep no activity or connection logs, as well as the Privacy Policy and Terms of Service.

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Is ExpressVPN safe?

Yes! ExpressVPN takes numerous measures to ensure your VPN connection is safe and secure:

  • IP masking using server locations around the world
  • Industry-standard 256-bit AES encryption
  • Network Lock (kill switch) for superior leak protection
  • No activity logs and no connection logs
  • Private, encrypted DNS on every server
  • Perfect forward secrecy for future-proofed privacy

Besides these standard features, ExpressVPN has a dedicated team of security engineers working to constantly upgrade our network and apps to address new threats to your privacy.

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Why should I choose ExpressVPN over other VPN providers?

ExpressVPN runs a premium VPN network optimized for quickness and reliability. Enjoy unlimited bandwidth and your choice of servers in dozens of countries around the world. ExpressVPN has built the best network and VPN apps in the industry. Still not convinced? ExpressVPN comes with a 30-day money-back guarantee on all plans, so you can try the best VPN service available with zero risk.

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What are ExpressVPN’s Terms of Service?

To read more about ExpressVPN as a company, please read the ExpressVPN Terms of Service here.

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How do I sign in to my ExpressVPN account?

There are two ways to sign in to your account on the ExpressVPN website.

You can sign in with the email and password associated with your ExpressVPN account.

Alternatively, you can enter the email associated with your ExpressVPN account and request an email sign in link. Open the link in your email to complete signing in to your account.

If you don’t have an ExpressVPN account, you can get a subscription by clicking below:

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How do I install ExpressVPN?

  1. Get an ExpressVPN subscription
  2. Go to ExpressVPN.com and select MY ACCOUNT at the top of the page
  3. Sign in using your username and password
  4. Under My Subscriptions, select Set Up ExpressVPN
  5. Select DOWNLOAD NOW for the appropriate version of your device
  6. Follow the instructions to set up ExpressVPN on your device and enjoy the internet with added privacy and security!

Need help? Please get in touch with the ExpressVPN Support Team.

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Why doesn’t my ExpressVPN desktop app automatically update?

Unlike the mobile versions, ExpressVPN desktop apps do not automatically update.

To update your app, simply download and run the installer of the newest version of the ExpressVPN app for Windows, Mac, and Linux.

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Why doesn’t my ExpressVPN app notify me that a new version is available?

ExpressVPN alerts customers of new releases gradually to ensure a smooth transition process. To download the latest version of any ExpressVPN app, please visit www.expressvpn.com/latest.

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What is the location picker?

The location picker allows you to select which VPN server location to connect to.

From the location picker, you can view the server locations you recently connected to, the ones you have marked as favorites, and all of the server locations available. ExpressVPN will also recommend the top server locations based on where you are.

See instructions for picking locations:

For more information on picking server locations, see this guide or contact the ExpressVPN Support Team for help.

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Does ExpressVPN throttle my connection?

No. With ExpressVPN, there is no monthly data cap and no ISP service throttling.

Find out how a VPN helps you defeat throttling and download with no limits.

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Can I delete my ExpressVPN account?

You can delete your ExpressVPN account via ExpressVPN for iOS (iPhone or iPad) or by contacting the ExpressVPN Support Team.

Note: Before deleting your account, ensure that your subscription has been canceled. Otherwise, you will continue to be charged. Depending on where you purchased your subscription, you may cancel it via the ExpressVPN website, Apple App Store, or Google Play Store. You may also cancel by contacting Support via live chat or email.

If you are using ExpressVPN for iOS, you can delete your account within the app using the steps below.

If you have an active subscription:

  1. Open the ExpressVPN app on your iPhone or iPad.
  2. Tap Options > Account.
  3. Tap Delete your account.
  4. Tap Yes, Delete My Account.
  5. Tap Done.

If your subscription has expired:

  1. Open the ExpressVPN app on your iPhone or iPad.
  2. On the Subscription Expired screen, tap Delete your account.
  3. Tap Yes, Delete My Account.
  4. Tap Done.

For both active and expired subscriptions, your account will take 5 to 7 days to be permanently deleted.

Need help? Contact the ExpressVPN Support Team.

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I still have questions. How can I contact live chat support?

For any other questions, or for any issues you have encountered, please contact the ExpressVPN Support Team.

You can also create a support ticket or email the team directly at:

expressvpn support email
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