About Apple in-app purchases for ExpressVPN

This guide will explain how Apple in-app subscriptions work, list the free trial terms and conditions, and explain how to cancel your subscription and update your payment details.

Note: The following applies to subscriptions initiated under iOS and macOS in-app purchases, including subscriptions purchased through the ExpressVPN, ExpressKeys, or Identity Defender (U.S. only) apps. If you purchased your subscription from the ExpressVPN website, you can refer to these instructions.

If you want to use the free trial but ExpressVPN is not available in your country, you will have to change your App Store’s location and use a payment method associated with the new location.

General details about in-app subscriptions

To use the free trial or purchase a subscription within the app, you will need to have iOS 15 or macOS 14 or above and an active payment method. Learn how to update iOS or macOS on your device.

You will be billed by the App Store, not by ExpressVPN, every week, month, or year, depending on the plan. A free trial or paid subscription purchased from the App Store:

• Gives you full access to your subscription on all devices where that subscription and product are available (not just iOS or macOS). For example, with an ExpressVPN subscription purchased in the App Store, you can also install and use ExpressVPN on your other devices.
• Does not give you access to the refer-a-friend rewards program.
• Does not give you access to the 30-day money-back guarantee. Refunds may still be available but solely through and at the discretion of Apple Support.
• Is billed by the App Store in your local currency.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Free trial terms and conditions

At the end of the free trial, you will be billed by the App Store for the cost of the monthly or yearly plan, depending on your choice. If you no longer want to subscribe to ExpressVPN or ExpressKeys, cancel the free trial at least 24 hours before the expiry date.

Once your subscription has begun, you will be billed automatically every month or 12 months. This continues unless the subscription is canceled at least 24 hours before the end of the billing period.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to change subscription plans

You can change the duration of your subscription through the App Store only if you purchased the subscription via the App Store.

For example, if you want to upgrade from a one-month subscription to a 12-month subscription via the App Store, you must have purchased the one-month subscription from the App Store.

To change your subscription duration on iOS:

1. Sign into the App Store account you used to get your free trial or subscription.
2. Tap your profile icon, and select Subscriptions.
3. Select ExpressVPN, ExpressKeys, or Identity Defender (depending on where you purchased your subscription).
4. Click See All Plans and select the subscription plan you want.
5. Confirm your new subscription terms.

To change your subscription duration on macOS:

1. Sign into the App Store account you used to get your free trial or subscription.
2. Click your account name in the left sidebar, then select Account Settings.
3. Select Purchase History.
4. Select ExpressKeys, then locate Manage Subscriptions and select View.
5. Click See All Plans and select the subscription plan you want.
6. Confirm your new subscription terms.

Your new subscription plan will begin at the end of your current billing period. For more information, you can find your App Store subscription dates.

Note: Changing to a different ExpressVPN subscription tier is only available for subscriptions purchased through the ExpressVPN website. If you want to upgrade or downgrade your tier, you’ll need to cancel your current in-app purchase subscription or wait for it to end. Once your subscription has ended, you can purchase a new subscription through the ExpressVPN website.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to cancel your free trial or subscription

You can cancel your free trial or subscription through the App Store only if you initially signed up for the free trial or subscription through the App Store. (Similarly, you can cancel your subscription on the ExpressVPN website only if you purchased the subscription through the website.)

To avoid charges, cancel at least 24 hours before the end of the free trial or the next billing date. Otherwise, your account will be automatically billed based on your selected plan.

To cancel your free trial or subscription on iOS:

1. Sign into the App Store account you used to get your free trial or subscription.
2. Tap your profile icon, and select Subscriptions.
3. Select ExpressVPN, ExpressKeys, or Identity Defender.
4. Select Cancel Trial or Cancel Subscription.
5. Select Confirm.

To cancel your free trial or subscription on macOS:

1. Sign into the App Store account you used to get your free trial or subscription.
2. Click your account name in the left sidebar, then select Account Settings.
3. Select Purchase History.
4. Select ExpressKeys, then locate Manage Subscriptions and select View.
5. Select Cancel Subscription.
6. Select Cancel Subscription again to confirm.

After you cancel, you can continue to use your subscription until the expiry date.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to update your billing information or payment methods

I want to be billed through the App Store but via a different payment method

See instructions on changing your Apple ID payment information.

I want to be billed directly, not through the App Store (credit card, PayPal, etc.)

If you have a subscription currently billed by the App Store and want to be billed by ExpressVPN instead:

1. Cancel your subscription in the App Store at least 24 hours before your next billing date (which can be found in the ExpressVPN, ExpressKeys, and Identity Defender apps). After you cancel, you can continue to use your subscription until the expiry date.
2. When your subscription is about to expire, go to https://portal.expressvpn.com/ and renew your ExpressVPN subscription. You will be able to select the payment method of your choice (e.g., credit card, PayPal, etc.)

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to resolve payment issues

If the App Store is unable to process your payment, you will see a “Payment Failed” screen. Follow these instructions to update your payment method.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to resubscribe to an App Store subscription after canceling it

If you have canceled a free trial or subscription from the App Store but changed your mind, you can still resubscribe. The steps below work below or after the subscription expiry date.

1. In a browser, visit your Apple Account subscriptions page. Log in with your Apple Account credentials if prompted.
2. Select the app you want to resubscribe to.
3. Click See All Plans and select the subscription plan you want.
4. Confirm your new subscription terms.

If your subscription was still active (hadn’t yet expired), your new subscription will begin at the expiry date of your canceled subscription.

If your subscription had expired, your new subscription will begin immediately.

Within a few minutes, your subscription status will update on your ExpressVPN app.

Note: You can also choose to be billed by ExpressVPN, not the App Store.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Refunds

Users whose subscriptions are billed as an in-app purchase through the Apple App Store do not have access to ExpressVPN’s 30-day money-back guarantee, including for new first-time subscriptions. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.

For any other questions, contact the ExpressVPN Support Team.

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